At Dailyblendwear, managed by Corpexia Solutions, we are dedicated to providing a reliable, smooth, and fair shopping experience. In this policy, “we,” “our,” and “us” refer to Corpexia Solutions, while “you,” “your,” and “user” refer to customers using our platform. We prioritize transparency, fairness, and prompt resolution of complaints. This document explains how grievances are handled professionally, promptly, and in compliance with legal requirements.  

What Constitutes a Grievance  

A grievance is any complaint, concern, or dissatisfaction regarding products or services purchased through our platform. Examples include:  

• Defective or poor-quality items  
• Incorrect, delayed, or failed deliveries  
• Payment failures or transaction-related issues  
• Challenges with returns, exchanges, or refunds  
• Concerns about customer support services  
• Requests for clarification regarding our policies    
   

Submitting a Grievance  

To lodge a grievance, follow these steps:  

• Access Help Centre/Contact Page: Visit the “Help Centre” or “Contact Us” section on our website or app.  
• Select Category: Choose the option that best matches your concern.  
• Provide Details: Enter your Order ID, describe the issue clearly, and attach any supporting documents or images.  
• Review & Submit: Our support team will examine your submission and respond accordingly.    
   

Escalation to Grievance Officer  

If your grievance remains unresolved or you are dissatisfied with the initial response:  

• You may escalate it to our Grievance Officer.  
• Escalations are managed in accordance with the Information Technology Act, 2000, and other relevant laws.  
• The Grievance Officer ensures thorough and impartial consideration of escalated complaints.      
   

Grievance Resolution Process  

• Acknowledgement: Confirmation of grievance receipt will be sent via email within 48 hours.  
• Tracking ID: A unique reference number is assigned to check progress.  
• Resolution Timeline: Complaints are generally resolved within 7 working days or as mandated by applicable laws.  
• Regular Updates: Periodic status updates will be communicated through your registered contact details.    
   

Closure of Grievances  

A grievance is considered closed under the following circumstances:  

• A satisfactory resolution is provided by the support team or Grievance Officer.  
• You do not respond within a reasonable timeframe after the resolution is communicated  
• A final decision is issued in accordance with our policies and legal obligations.    
   

Contact Information  

For inquiries, assistance, or to submit a grievance, contact us at:    
corpexiasolutions@gmail.com.  

We remain committed to resolving your concerns fairly, transparently, and in a timely manner.